There are several options available to our customers who need assistance:

1. Trend Micro offers extensive online help for Trend Micro Vulnerability Management Services accounts through the administrative graphical user interface (GUI).
2. Search the Trend Micro Support Knowledge Base: http://esupport.trendmicro.com/enterprise/default.aspx?locale=ro_EM
3. Contact TMSS Support for free assistance for setup, configuration, and service usability. Please see the Support contact information for Europe, Middle East and Africa:

Support for Europe, Middle East and Africa

Support during business hours:

8:00am - 5:00pm GMT (9:00am - 6:00pm CET) Monday - Friday

Please be prepared to provide the following information:

• Company name
• Administrator account name
• Contact information
• A brief description of your issue

Customers/Resellers:

Please log a case online at http://esupport.trendmicro.com/SRFMain.aspx. Phone contact details are available on this page for urgent queries during business hours.