Worry-Free Business Security Services

(Formerly Worry-Free Business Security Hosted) Support Information

There are several options available to our customers who need assistance.

1. Trend Micro offers extensive online help for Worry-Free Business Security Hosted accounts through the administrative graphical user interface (GUI).
2. Search the Trend Micro Support Knowledge Base:
   http://esupport.trendmicro.com/support/smb/search.do
3. Contact WFBS-H Support for free assistance for setup, configuration, and service usability. Please see the Support contact information for your region:

Europe, Middle East and Africa

Support During Business Hours:

• 8-00am - 5-00pm GMT (9-00am - 6-pm CET) Monday - Friday

Please be prepared to provide the following information:

• Company name
• Administrator account name
• Contact information
• A brief description of your issue

Customers/Resellers:

• Please log a case online at http://esupport.trendmicro.com/SRFMain.aspx. Phone contact details are available on this page for urgent queries during business hours.

After Hours Emergency Support:

• Saturday, Sunday and outside of normal business hours, support is available by phone (English language only) on + 353 (0)21 4710240