Trend Micro™Worry-Free™ Business Security Services

• Protects your valuable business data and files from theft or tampering

  You can safeguard your data, including financial data, with lock-down protection for any folder, including confidential account information.

• Protects you from threats that come from USB devices or Wi-Fi connections

  Your workforce is protected from viruses carried on USB devices, and from hackers that attack when your computers log on via Wi-Fi.

• Provides global neighborhood watch via Trend Micro Smart Protection Network

  More than 50 million threat sensors around the world identify new web threats constantly to block dangerous web sites, spam, and files.

• Easy to set up on desktop computers, laptops and servers

  Just register, login, connect to protect—and you’re secured. Register online and receive instant access to the service. Then, simply connect each machine.

If you’d rather have your trusted IT services partner monitor your security status and alerts, Trend Micro Worry-Free™ Remote Manager provides an intuitive management console that allows your IT partner to remotely manage Worry-Free Business Security Services for you. Learn more.

• IMPROVED! Usability

  Business owners and IT Teams can now better control information and notifications, by augmenting notification messages to include additional information. New search functionality provides quicker navigation to specific troubled clients and provides new quick task functionality that allows faster operations of the user interface.

• IMPROVED! Console and License Self-Merge Capability

  License stacking and console merge capability that allows merging of multiple Worry-Free Business Security Services consoles into a single console. This includes a merge of all agents into the new dedicated console, while increasing the total license count to the count of the joint consoles. It also includes the ability to add new license keys to an existing console.

• IMPROVED! Dashboard and Reporting

  Configurable alert templates allow administrators to set which information should be presented in the system alerts they receive. The new interface allows greater flexibility in defining specific alert value limits and great flexibility to include specific information, like URL violations, into the dashboard alert system.

• IMPROVED! Scalability

  Worry-Free Business Security Services can now support up to 10,000 connected computers. Improvements in the management interface result in the ability for all administrators to search, sort and view protected machines in a more productive fashion.

• IMPROVED! Performance

  Increases scan performance by 15% and minimises memory and CPU impact on your end customer machines by 28%.

There are several options available to our customers who need assistance.

• Trend Micro offers extensive online help for Worry-Free Business Security Services accounts through the administrative graphical user interface (GUI).
• Search the Trend Micro Support Knowledge Base: http://esupport.trendmicro.com/support/smb/search.do
• Contact Worry-Free Business Security Services Support for free assistance for setup, configuration, and service usability. Please see the Support contact information for Europe, Middle East & Africa below.

Support During Business Hours:

8:00am - 5:00pm GMT (9:00am - 6:00pm CET) Monday - Friday

Please be prepared to provide the following information:

• Company name
• Administrator account name
• Contact information
• A brief description of your issue

Customers/Resellers:

Please log a case online at http://esupport.trendmicro.com/SRFMain.aspx. Phone contact details are available on this page for urgent queries during business hours.

After Hours Emergency Support:

Saturday, Sunday and outside of normal business hours, support is available by phone (English language only) on +353 (0) 21-4710240.

Worry-Free Business Security Services are hosted by Trend Micro security experts to ensure your computers are protected wherever they’re connected. You need only a browser to access the services and install agents on protected computers.

Browser Requirements for Management Console

One of the following browsers is required to access your Worry-Free Business Security Services:

• Microsoft™ Internet Explorer 6.0, 7.0, 8.0 (32-bit only)
• Mozilla™ Firefox™ 3.5
• Adobe Acrobat Reader 7.0 or 8.0 to view your reports

Requirements for Protected Computers

Computers where you wish to install Worry-Free Business Security Services agents have the following system requirements:

Microsoft™ Windows™ 7

Home Basic Edition, Home Premium Edition, Business Edition, Enterprise Edition, or Ultimate Edition 32-bit and 64-bit, No service pack or SP1 or SP2:

• 1GHz Intel Pentium processor or equivalent
• AMD x64 and Intel Extended Memory 64 Technology (EM64T) processor architectures
• 1GB of RAM (32-bit); 2GB of RAM (64-bit)
• 16GB of available disk space (32-bit); 20GB of availble disk space (64-bit)
• Monitor that supports 800 x 600 resolution with 256 colors
• Windows Internet Explorer 7.0 or later

Microsoft™ Windows™ 2000

Professional, Server, Advanced; 32-bit; SP3 or SP4:

• Intel™ Pentium™ x86 or compatible processor
• X64 processor supporting AMD64 and Intel EM64T
• 256MB of RAM
• 600MB of available disk space
• Monitor that supports 800 x 600 resolution with 256 colors
• Windows Internet Explorer 6.0 or later

Microsoft™ Windows™ XP

Home Edition, Professional Edition, or Tablet PC Edition 32-bit and 64-bit SP2 or SP3:

• 300MHz Intel Pentium processor or equivalent
• AMD x64 and Intel Extended Memory 64 Technology (EM64T) processor architectures
• 256MB of RAM
• 600MB of available disk space
• Monitor that supports 800 x 600 resolution with 256 colors
• Windows Internet Explorer 6.0 or later

Microsoft™ Windows™ Vista

Home Basic Edition, Home Premium Edition, Business Edition, Enterprise Edition, or Ultimate Edition 32-bit and 64-bit, No service pack or SP1 or SP2:

• 800MHz Intel Pentium processor or equivalent
• AMD x64 and Intel Extended Memory 64 Technology (EM64T) processor architectures
• 1GB of RAM
• 600MB of available disk space
• Monitor that supports 800 x 600 resolution with 256 colors
• Windows Internet Explorer 7.0 or later

Server Requirements for Protected Computers

No servers are required to use Worry-Free Business Security Services, but servers with the following requirements can be protected:

Microsoft Windows Server 2003 32-bit and 64-bit, SP1 or SP2

Standard, Enterprise, R2 Standard, or R2 Enterprise Editions:

• 300MHz Intel Pentium processor or equivalent
• AMD x64 and Intel extended Memory 64 Technology (EM64T) processor architectures
• 256MB of RAM
• 6000MB of available disk space
• Monitor that supports 800 x 600 resolution with 256 colors
• Windows Internet Explorer 6.0 or later

Microsoft Windows Server 2008, SP1 or SP2

Foundation, Standard, Datacenter, or Enterprise Editions: 1GHz Intel Pentium processor or equivalent

• AMD x64 and Intel Extended Memory 64 Technology (EM64T) processor architectures
• 1GB of RAM
• 600MB of available disk space
• Monitor that supports 800 x 600 resolution with 256 colors
• Windows Internet Explorer 7.0 or later

Microsoft Windows Home Server

• 1GHz Intel Pentium processor or equivalent
• AMD x64 and Intel Extended Memory 64 Technology (EM64T) processor architectures
• 512MB of RAM
• 600MB of available disk space
• Monitor that supports 800 x 600 resolution with 256 colors
• Windows Internet Explorer 7.0 or later

Windows Essential Business Server 2008

Standard and Premium Edition:

• 2.5GHz Intel Pentium processor or equivalent
• AMD x64 and Intel Extended Memory 64 Technology (EM64T) processor architectures
• Management Server: 4GB of RAM
• Security Server: 2GB of RAM
• Messaging Server: 4GB of RAM
• Operating System Partition: 45GB of available disk space
• Application Data Drive Partition: 50GB of available disk space
• Monitor that supports 1024 x 768 resolution with 256 colors
• Windows Internet Explorer 7.0 or later

Windows Small Business Server 2008

• 2GHz Intel Pentium processor or equivalent
• AMD x64 and Intel Extended Memory 64 Technology (EM64T) processor architectures
• 4GB of RAM
• 60GB of available disk space
• Monitor that supports 1024 x 768 resolution with 256 colors
• Windows Internet Explorer 7.0 or later

Windows Small Business Server 2003

Standard and Premium Edition:

• 1GHz Intel Pentium processor or equivalent
• AMD x64 and Intel Extended Memory 64 Technology (EM64T) processor architectures
• 256MB of RAM
• 5GB of available disk space
• Monitor that supports 800 x 600 resolution with 256 colors
• Windows Internet Explorer 7.0 or later

Windows Small Business Server 2000

• 300MHz Intel Pentium processor or equivalent
• 256MB of RAM
• 600MB of available disk space
• Monitor that supports 800 x 600 resolution with 256 colors
• Windows Internet Explorer 6.0 or later

Note: All major editions and 64-bit versions of these operating systems are supported unless otherwise noted.

• Customer Quote

  “Worry-Free Business Security Services has done a great job of catching the latest threats. Once it’s installed, it just works. The combination of advanced security features and reporting capabilities give us — and our customers — peace of mind.”

  Per Moeller-Olsen, Founder, Computer Plus One

• Case Study

  “Worry-Free Business Security Services is easy for me to manage centrally. I no longer have to rely on users to make sure that security software is up to date.”

  Russell Bailey, Systems Manager, Rabeys Group
  > Read full Case Study (PDF)

• Review

  "In an effort to make its Worry-Free Business Security product line even more attractive to small companies, Trend Micro has come up with a hosted implementation that doesn't need a server, and can be used to protect mobile as well as office-bound workers. It's also a lot easier to deploy and much cheaper compared to going down the in-house route."

  zdnet.co.uk
  > Read full review