Sales Engineer - Dubai

TREND MICRO™ Incorporated is a global leader in antivirus and content security software and services. Its innovative, centrally-managed solutions protect networks at all levels, from the network layer through to the desktop, helping businesses of all sizes manage today’s Internet security threats. With its Trend Micro PC-cillin™ Internet Security solution Trend Micro also protects home users against all types of Internet threats.

Working in conjunction with Sales, Marketing and Product Managers, the Sales Engineer will be the technical bridge between our Sales Representatives and their pre-sales customers. The Sales Engineer will take ownership of the prime technical relationship with our pre-sales customers to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online and via telephone.

Job Description:

• Responsibility for working with the sales teams, delivering sales & technical presentations to customers, performing needs analysis, architecting solutions and matching the best technical solutions to meet customer’s requirements
• Provide technical back up to Trend Micro sales personnel in the Middle East region except Saudi for a range of products, during the complete sales cycle
• Assist with ensuring that our infrastructures are up and running
• Share best practices with Sales Engineers to enhance the quality and efficiency of the other members
• Prepare and deliver product training to both sales and Trend Premium Resellers (technical and sales staff)
• Prepare, deliver presentations and following up on technical presentations
• Day to day – deal with unscheduled items e.g. internal questions from sales, incoming presales calls etc.

Requirements:

• Work in fast-paced, high pressure environment under supervision to provide technical knowledge of Trend Micro software products within pre-sales customer’s environments
• Willingness to travel to attend customer visits, presentations, marketing and other events
• Strong multi-tasking and problem solving abilities, quick learner with desire to learn new tools and techniques
• Strong verbal and written communication skills, customer service, account management and negotiation skills with the ability to interface with a diverse set of clients
• Very good knowledge of Microsoft environment, both platforms and applications
• Very good knowledge of the IT security sector
• Excellent English – written and spoken
• Arabic language skills

Qualifications/Education/Experience:

• Technical education
• Experienced within the AV / malicious code field and with Unix / Linux Platforms
• Background from networking
• Experienced working with end users, resellers, channel partners
• Previous Experience of sales engineer role in computer Software or systems and / or technical support
• Knowledge with anti-virus, anti-spam, web filtering, content technologies, and / or other security technologies would be a major advantage

Please forward your CV and Covering Letter in English by e-mail to:
Michaela Mitterhofer, Regional Human Resources Manager EMEA
Email: recruitment@trendmicro.de.

Location: Dubai, UAE